Reservations
Book a new flight
Open reservationsSourceReviewed 2026-09-20
COMPANY RECORD № 426
Japan Airlines
jal.co.jpOfficial company website
Customer Service Number
TOLL-FREEReservations and customer service
US and CanadaDaily 5 a.m.–6 p.m. Pacific Time
01 / CONTACT ROUTES
Choose the right point of contact.
Start your Japan Airlines enquiry with the transaction, product or service that needs attention. Read the carrier’s latest travel notice when a disruption affects your route. Any transaction remains between you and the company or seller.
About the main line: General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
Booking management
Manage or change a booking
Open booking managementSourceReviewed 2026-09-20
Changes & cancellations
Cancellation guidance
Open changes & cancellationsSourceReviewed 2026-09-20
Refund information
Refund requests and information
Open refund informationSourceReviewed 2026-09-20
Contact page
Official contact options
Open contact pageSourceReviewed 2026-09-20
Company website
Airline website
Open company websiteSourceReviewed 2026-09-20
02 / BEFORE YOU CONTACT
A little preparation.
A clearer conversation.
- 01
Record who issued the ticket before choosing a servicing channel.
- 02
Decide whether you are asking for information, an itinerary amendment or a refund assessment.
- 03
For bags, retain the claim reference and bag tag independently of the ticket.
03 / READER EXPERIENCES
Your experience with Japan Airlines
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Your experience with Japan Airlines
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04 / THE RECORD
Sources & editorial notes
Read the original material when a deadline, availability or eligibility decision matters.
Source-review dates describe an evidence check, not a test call. Contact availability may change. Editorial text updated 2026-10-24.
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